Order Information

To Order:

  • Download and print PDF Order FormPdf document
  • Fax: 781-233-4006 24 hours a day.
  • Call: 1-800-387-9663 - Our customer service professionals are here to assist you from 8:00 AM to 4:30 PM EST Monday – Friday.
  • Mail: 413 Boston Street, U.S. Rte. 1, Topsfield, MA 01983.
  • Signed purchase orders are required before processing your order.

Payment Terms

  • Net 30 days from date of invoice, upon credit approval.

Shipping Carrier

  • Whenever possible we ship FedEx or UPS; some products ship via Freight due to size or weight. Please call for a price quote.
  • Shipping is additional.
  • We cannot ship to a PO Box.

Damaged Merchandise

  • Open and inspect your shipment for possible damage immediately upon receipt.
  • KEEP ALL ORIGINAL PACKAGING MATERIAL. This is vital for satisfying the final claim.
  • Claims for damaged goods must be reported to customer service within 10 days after receipt of shipment or the claim will be denied.

Return Policy

  • Call customer service to obtain a return authorization number (RAN) within 10 days of receipt of your order. We will only accept returns that have a valid RAN visible on the outer packaging.
  • Products must be repacked in their original packaging and be in resaleable condition.
  • Merchandise being returned must be insured by the customer.
  • Customer shall be responsible for any and all transportation cost including Federal Express call tag of $5.75 per carton.
  • A 25% restocking fee is applied to all returned merchandise.
  • Custom manufactured items are non returnable.

*Prices are subject to change without notice. We are not responsible for typographical errors.

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