To Order:
- Download and print PDF Order Form
- Fax: 781-233-4006 24 hours a day.
- Call: 1-800-387-9663 - Our customer service professionals are here to assist you from 8:00 AM to 4:30 PM EST Monday – Friday.
- Mail: 413 Boston Street, U.S. Rte. 1, Topsfield, MA 01983.
- Signed purchase orders are required before processing your order.
Payment Terms
- Net 30 days from date of invoice, upon credit approval.
- Automatic credit approval for banks and credit unions.
Shipping Carrier
- Whenever possible we ship FedEx or UPS; some products ship via Freight due to size or weight. Please call for a price quote.
- Shipping is additional.
- We cannot ship to a PO Box.
Damaged Merchandise
- Open and inspect your shipment for possible damage immediately upon receipt.
- KEEP ALL ORIGINAL PACKAGING MATERIAL. This is vital for satisfying the final claim.
- Claims for damaged goods must be reported to customer service within 10 days after receipt of shipment or the claim will be denied.
Return Policy
- Call customer service to obtain a return authorization number (RAN) within 10 days of receipt of your order. We will only accept returns that have a valid RAN visible on the outer packaging.
- Products must be repacked in their original packaging and be in resaleable condition.
- Merchandise being returned must be insured by the customer.
- Customer shall be responsible for any and all transportation cost including Federal Express call tag of $5.75 per carton.
- A 20% restocking fee is applied to all returned merchandise.
- Custom manufactured items are non returnable.
*Prices are subject to change without notice. We are not responsible for typographical errors.
 PDF files require Adobe Acrobat Reader to be installed on your PC. If you do not have Adobe Acrobat Reader installed on your PC, please go to the Adobe Acrobat web site and download Acrobat Reader for free.
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